This Information Notice has been prepared by HKM Hidrolik Kırıcı İş Makinaları ve Metal Sanayi Ürünleri Tic. Ltd. Şti. ("our Company", "we", "our") in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) and relevant regulations to inform users about the processing, storage, and protection of their personal data.


2. Processed Personal Data

Our Company may collect, process, and store the following personal data:

• Identity Information: Name, surname
• Contact Information: Phone number, email address, billing and delivery address
• Customer Transaction Information: Order and payment details, purchase history
• Financial Information: Payment methods, billing details
• Internet Usage Information: IP address, cookie data, session details, website usage preferences
• Visual and Audio Records: Photos provided by users or customer support calls

Your collected personal data is processed for the following purposes:

• Receiving, processing, and delivering orders
• Creating and managing user accounts
• Managing customer service and support processes
• Conducting marketing, promotional, and advertising activities (with user consent)
• Improving and personalizing website experience
• Fulfilling legal obligations
• Processing payments and invoicing

Your personal data is collected in accordance with Articles 5 and 6 of KVKK through the following methods:

• Website membership, order, and payment processes
• Automatically via cookies (cookies)
• Through phone, email, or customer support services
• Via digital marketing and social media platforms

Your personal data is processed based on legal grounds such as contract fulfillment, compliance with legal obligations, legitimate interests, and explicit consent.


5. Sharing Personal Data with Third Parties

Our Company shares your personal data only in the following cases and with third parties:

• Payment Service Providers: Banks, payment institutions (for processing payments)
• Cargo and Logistics Companies: For order deliveries
• Legal and Audit Institutions: In compliance with legal requirements
• Advertising and Marketing Partners: For marketing activities (with your consent)

Your personal data is stored within the country and is not transferred abroad.


6. Retention Period of Personal Data

Your personal data will be stored for the periods specified by law. If no specific period is defined, your data will be deleted or anonymized once the processing purpose is fulfilled.

• Order and payment details: 10 years (per Tax Procedure Law and Turkish Commercial Code)
• Customer support records: 3 years
• Marketing and advertising data: Until you withdraw your consent

Our Company implements technical and administrative security measures to protect your personal data:

• Data encryption and access control
• SSL security certificates
• Firewalls against unauthorized access and cyber threats
• Employee training on data security

Under Article 11 of KVKK, you have the following rights:

• Request information about whether your personal data is processed
• Request details about the processing of your personal data
• Learn the purpose of processing and whether it is used accordingly
• Learn if your data is shared with third parties
• Request correction of incorrect or incomplete data
• Request deletion or destruction of data
• Object to automated processing that produces negative results for you
• Claim compensation for damages caused by unlawful data processing

To exercise your rights, you can send an email to info@hkm.com.tr.


9. Changes and Updates

Our Company may update this KVKK Information Notice in compliance with legislative changes. The updated notice will become effective upon publication on https://shop-hkm.com.tr.


10. Contact Information

For any questions or requests regarding your personal data, you can contact us:

Company Name: HKM Hidrolik Kırıcı İş Makinaları ve Metal Sanayi Ürünleri Tic. Ltd. Şti.
Address: Dudullu OSB Mahallesi, Imes Sanayi sitesi C306 Sk. No:2, 34775 Umraniye/Istanbul, Turkiye
Email: info@hkm.com.tr
Phone: +90 216 499 4585