As our products are custom-made upon order, cancellations are not possible once the order is confirmed.

Once the production process begins, cancellation or modification requests will not be accepted.

By completing the payment process, the customer is deemed to have accepted these terms.



2. Return Policy and Right of Withdrawal

According to the relevant provisions of the Consumer Protection Law, custom-made products are not subject to the right of withdrawal.

Since the ordered products are specifically produced for the customer or business, return requests will not be accepted.



3. Damaged or Defective Products

All products undergo quality control checks before shipping.

If a product is damaged during shipping or has a manufacturing defect, the customer must report it in writing to info@hkm.com.tr within 3 business days of delivery.

For verified damages, customers will be offered either a replacement product or a repair option.



4. Warranty Conditions

Our products are covered by a [X-year] warranty, and the warranty terms are provided with the [Warranty Certificate].

Damages caused by user error are not covered under the warranty.



5. Contact Information

Company Name: HKM Hidrolik Kırıcı İş Makinaları ve Metal Sanayi Ürünleri Tic. Ltd. Şti.
Address: Dudullu OSB Mahallesi, Imes Sanayi sitesi C306 Sk. No:2, 34775 Umraniye/Istanbul, Turkiye
Email: info@hkm.com.tr
Phone: +90 216 499 4585