SUPPORT CENTER
Welcome to our Customer Service page.
We’ve gathered the most frequently asked questions and essential information here to ensure you feel secure and supported at every stage of your shopping experience.
If you can’t find the answer you’re looking for, please reach out to us via the contact form.
We’ll be happy to assist you.
We’ve gathered the most frequently asked questions and essential information here to ensure you feel secure and supported at every stage of your shopping experience.
If you can’t find the answer you’re looking for, please reach out to us via the contact form.
We’ll be happy to assist you.
Order & Shipping
Order & Shipping
After your order is confirmed, production begins. Because our products are industrial and high-decibel equipment, we work with freight carriers rather than standard parcel couriers.
Our operations team will contact you to share the production timeline, delivery window and delivery method. Considering regional and seasonal rates, the most suitable carrier is selected and the process proceeds with your approval.
For domestic shipments within Türkiye, after production is completed, typical delivery time is 1–3 business days. Once dispatched, your tracking/BOL number will be emailed to you.